Below are reviews from parents who had birthday parties here at Players Indoor Sports Center.
KENDALL 11/12 (Christian & Nolan)
We were really pleased with Christian and Nolan. They managed the party beautifully. I was just saying to my husband that this was a really well-run party.
SAFA 11/12 (Alex Galasso)
The party was awesome! My daughter and her friends enjoyed it tremendously.
I think Alex did an excellent job in getting things organized and going.
I will definitely recommend players to my friends.
BRANDON 11/19 (Frankie)
Frankie was good. He kept us on time with the events and he played soccer with the kids on the field. He also made sure we are had enough to drink in the party room and the food was served promptly.
Since this is our second party, I have recommended your facility to a lot of the families that I have come across. These families have booked with you already last year and the kids had a ton of fun. Thank you
JAMESON 11/17 (Raeann)
Both the party and the host (Raeann) were wonderful. The boys had a great time, no complaints. Thanks.
KURON 11/26 (Christian)
He was awesome, very friendly and got the kids going. Just wish we had a bigger crowd, but everything turned out great. Kuron said he had the best birthday ever. So with that said I would definitely recommend you guys to friends and family. Thanks!
CONNOR 12/9 (Audrey)
The party overall was great! Connor and his friends had a great time. Audrey did an excellent job of keeping the boys active and having fun! She did well trying to keep the teams even which was very helpful!
The only comments I would make is that when you walk into the facility there is no one to greet you for the party. I had to walk around and ask someone. Maybe a sign up front indicating which room the kids party is to be held in? I’ve been to Players before, so I did figure it out, but it just seemed disorganized from the start.
Also, each kid did receive 2 pieces of pizza; however, there were only 2 extra pieces left and multiple kids wanted another piece. I know you can’t plan to have too many extras, but I thought with 2 extra kids thrown in maybe another pizza could have been utilized; obviously, by the time you eat it’s too late to throw in another pizza since the party is over, just a thought. I would recommend Players to other parents looking to host a party.
HARPER 1/6/ (Julia)
Thank you for reaching out. The kids actually had a blast!
Here is some feedback for you. My first encounter with your company was over the phone. I dealt with Carmen. She was WONDERFUL!! She was polite, thorough and really knew her stuff. She was also very patient when we were trying to select our activities. When we first arrived there, the main area was very busy. From my perspective, there was not any real direction as to where to check in. There was one young guy at the counter–dealing with other people, however, there were a couple other workers behind the counter—texting on their phones– and never really took the initiative to offer help. The attitude was very laid back. When the young man finished with the people he was dealing with, he also stepped into the back and my husband and I looked at one another and kind of questioned if we made the right decision when coming there. The young man then came out and was very nice and helpful. When we began talking to him the only negative was that he said he did not have time, prior, to check to see if all the kids had their waivers etc.
I am sharing with you since I have been in the customer service business before and although all the people were very nice, there was an element of disorganization. This was our first encounter with your organization and we, at this point were very “iffy”
Julia was introduced to us and took the kids right away. She was nice BUT this was a group of 11-12 year old boys. I think they over ran her a bit. When doing the bubble balls–I was in the field and I think they heard me more than they heard her. Maybe a bullhorn, whistle or something for the party organizer to gain control of the kids. They were truly “boys gone wild” once they received their bubble balls. She needed something to get their attention. However, in the party room I saw a different side of her – she was more personable and she had a chance to interact a bit more with the kids. Again, overall the kids had a great time and that is the important thing. What did I like–I liked the fact that we were able to bring in treats and drinks etc, I liked the fact that your employees all worked together, they were all friendly.
What would I change/recommend–maybe a brief explanation of how to use the bubble balls. Maybe a few safety explanations. Maybe someone making sure you are in the bubble balls properly.
Would I come there again–absolutely! I posted a bunch of pictures and videos to the families and our friends and all had a bunch of positive comments.
Thank you for allowing me to share.
JACOB 1/6 (Nolan)
Nolan was great!!! The party was really fun and the kids had a good time!
JEREMY 1/13 (Nolan)
We had a wonderful time! Nolan was awesome! He played with the kids the whole time and had fun with them serving in the party room. I would love to request him for my next son’s birthday!!!
MICHAEL 1/13 (Christian)
Michael had a great time at his party! Christian did a fantastic job of leading all the kids in the sports and keeping all of them engaged and included. He was also great at serving the kids and keeping the party moving. I would definitely recommend a party at Player’s!
TROY (1/22) (Nick)
Troy and his friends had a fabulous time. Nick was great even with his accident prone best friend. I like 30 minutes of bubble soccer. Last year we tried an hour and they got bored. They liked the dodge ball best.